How to apply from Germany

You need to send your completed passport application and documents to our Regional Passport Processing Centre in Düsseldorf, Germany for processing.

We recommend that you print this page, so you can refer to it. Print

• Where to send
• How to send
• How much
• How to pay
• Timing
• Delivery back to you
• Specific requirements
• Need more information
• Urgent travel
• Contact us
  

Where to send

Passport Section
British Consulate-General
Yorckstrasse 19
40476 Düsseldorf

Please note that as from 2 April 2012, the Düsseldorf Passport Section counter closed. All applications should be submitted by secure postal means to the address above.

How to send

We recommend that you send us your application by secure means such as registered post or a courier. Do not highlight on the outside envelope that it contains a passport application.

How much

Passport fees in Germany are:  

Adult passport

• 32-page passport - €164  
• 48-page passport - €198  

Child Passport

• Child passport (32 pages) - €104

Courier Fee – Each customer will be required to pay a courier fee to cover the cost of the return of supporting documents from Dusseldorf and for the return of the passport from the UK.

• Courier fee – €25

How to pay

You should pay by credit card using the payment authorisation slip. The cards we accept are Visa and Mastercard credit and debit cards. We are unable to accept Maestro cards, American Express, JBC or Diners’ Club cards. YOU MUST NOT SEND CASH

From 1 March 2012, we will not provide a receipt unless you have supporting documents to be returned or if you are applying at the counter or if you specifically ask for one.  If paying by credit card you can do this by using the tick box on the credit card mandate form or if you are paying by another method by making a note in the ‘other information’ section of your Passport Application form.  If you have no supporting documents to be returned and you request a receipt, you will need to pay the full courier fee for the return of supporting documents as well as the fee for sending your new passport from the UK.

Passport photographs

You must submit photographs that meet our criteria - see the IPS rules for photographs. Failure to do so will delay the processing of your application whilst we wait for correct photographs to be submitted.

Timing

We aim to process the new passport within four weeks from the date the fee is taken and the application contains all of the information we need. Failure to provide all of the required documentation will result in your application being delayed or returned. If it is a first time application, or you are replacing a lost or stolen passport, you should allow at least six weeks.

We would remind customers that travel should not be booked until a passport has been issued and received by you. We cannot accept responsibility for any costs incurred if travel is booked and subsequently cancelled before you have received your passport.

Delivery back to you

Your passport will be dispatched to you from the UK. Where appropriate, your supporting documents will be sent back to you from the Passport Processing Centre. Both shipments are handled by DHL Worldwide.

DHL advise that delivery of supporting documentation should take one to two working days from dispatch from the Consulate-General in Düsseldorf. Delivery of your passport will take one to two working days from UK dispatch.

DHL aim to deliver packages direct to customers or to diplomatic missions.  However, for some areas this may not be possible.  In such circumstances, DHL will contact you directly during working hours to arrange for you to collect your documents from the nearest DHL office or to provide an alternative delivery address.  You should ensure that up to date, correct contact details are included with the passport application form. When collecting documents, you will be required to bring photo identification that matches the name on the shipment.

Specific requirements from Germany 

NATIONALITY ENQUIRIES: Please note that we are unable to provide advice on enquiries related to nationality. Please see the section on Am I Eligible for a UK Passport (Link on left hand side) for further information.

Translations:

All foreign legal documents submitted with a passport application (such as birth/death/marriage certificates, divorce papers, change of name documents, affidavits, etc) should be translated into English.  You can find a list of officially recognised translators on the country's main website.

• Translators in Berlin
• Translators in Frankfurt
• Translators in Hamburg
• Translators in Munich

You cannot get a friend or relative to do this for you.

Need more information

If you need detailed information about what type of passport you need, what documents you need to supply for different types of application, please go to What passport do I need?.

Urgent Travel:

If you need to travel urgently and your normal passport is not available, you should contact the British Embassy in Berlin at +49 (0) 30 / 20457-0, British Consulate-General Düsseldorf at + 49 (0)211 94480 or British Consulate-General Munich at +49 (0)89 211090. They may be able to provide you with emergency travel documentation.  Please note that the British Embassy Berlin and the British Consulate-General Munich will not be able to answer general passport questions or give information on passport applications in progress (as they are no longer involved in this process). You should only contact them if you have a need to travel urgently and you will be asked to supply evidence of your need.

Contact Us:

If you cannot find the information you need on the website, you could contact the Careline Passport Information Line at 0900-1118008 (Premium Rate Line - please note that these calls are charged at €1.75 per minute, mobile phone calls may be charged at higher rates) or +44 208 082 4723 (Credit Card Line - calls will be charged at £0.72 per minute plus VAT) 21:00 Sunday UK Time – 01:30 Saturday UK time (24 hour service). Please be aware that you will be charged for this call so try the website first.

For customers with hearing difficulties, a Text phone service is available by contacting +44 1750 725368.

Please do not contact us before the expected processing/delivery time as detailed above.  We will not be able to give further information and you will be charged for this call.